Frequently Asked Questions

1. About The Silk Road Collection

The Silk Road Collection is a trusted B2B partner, specialised in importing Asian home decorations and furniture. We are known for our wonderful collection of truly unique decorations, Asian pots in all sizes, ceramic & wooden table lamps, and antique Asian furniture.

We are one of the best online B2B portals for designers, architects and retail looking for Asian timelessness. To see our full, up-to-date inventory, see request a login to the online catalog.

2. Online catalog / trade program

What is this?

This is our B2B online product catalog: one of the best online B2B portals for designers, architects and retail looking for Asian timelessness. In this catalog you will find ALL the unique furniture and decorative pieces we have in stock at this moment. This means there is a lot more to discover than you have seen on our website! We update our catalog daily. If you have questions or feedback for us, please let us know!
At the moment the catalog is only available in English. Click here to register or login.

How can I access the catalog?

  • I do NOT have a login code
    To see all the products in the catalog you need a personal login code – click here to request a login.
  • I received my personal login code
    If you have received your personal login code, you can enter the ‘username’ and ‘password’ we send you in the required fields on the login page.

Help! I cannot access the catalog!

That’s annoying 🙁 There might be two possible reasons why you cannot access the catalog:

  1. Try NOT to type your username and password. It might be better to SELECT (double-click) the username and the password we send to you and COPY/ PASTE them into the correct fields.
  2. Your login code might be expired! Just follow the given instructions to request a renewal.

Do you still have trouble accessing the catalog and getting frustrated? Don’t worry; contact us and we will immediately find the solution together!

Navigating the catalog

You will find a step-by-step guide to navigating the catalog on your personal account. If you still have trouble navigating, please don’t hesitate to contact us!

3. Placing orders

What to know before ordering

When you apply for alogin, we’ll confirm all conditions for placing an order. For Professionals, wholesale conditions apply, which can be provided when you request a log in.

How to order

  • From stock
    • Log in on your personal account and order from our online catalog.
    • You can also contact us directly or make an appointment for visiting the showroom/warehouse.
  • Project based
    • Contact us directly for production or direct container delivery.

4. Shipping & Returns

We’re committed to exceptional customer service, careful shipping and fast delivery. We offer delivery of all objects according to the rates calculated during order confirmation. This includes packing and transport. Please inspect your delivery and sign for it on receipt.

Shipping:

After your order has been picked up by the transport company for delivery, you will receive tracking and general transport information within 3 business days. The Silk Road Collection team works diligently to ship your objects in a safe and timely manner.

Small objects will be delivered by parcel carrier (DPD, BPost or equivalent carrier). Large products, breakable products and large orders will be carefully packed on pallets. Our team will focus on careful and quality packing.

Cash & Carry:

If you’re based near our warehouse in Belgium, you can request to pick up your order from our warehouse. Contact can be made to arrange a pickup time that’s convenient for you.

Delivery inside the E.U.:

After your order has been picked up by the transport company for delivery, you will receive tracking information within 3 business days. Parcels typically arrive within 3-10 business days (depending on country of destination). The Silk Road Collection team works diligently to ship your objects in a timely manner.
We’ll obtain a custom shipping quote based on your item(s) and international delivery destination. The quote will include packing and transport. Possible local taxes and import clearances are the responsibility of the purchaser.

Delivery outside the EU

No problem ;). We’ll obtain a custom shipping quote based on your item(s) and international delivery destination. The quote will include packing and transport. Possible local taxes and import clearances are the responsibility of the purchaser.

5. Contact us

Any questions not answered above? Don’t hesitate to contact us! Our team is always happy to help!

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