Privacy Policy

Who we are

Our website address is: https://tradingpartners-silkroad.com.

What personal data we collect and why we collect it

Contact forms

We store user input data sent through the contact forms on this website, along with meta information about the submissions, including the time stamp, the origin IP address, and the user agent (browser).

We use the Contact Form 7 plugin to manage contact form submissions. The information is sent as email messages that only a select few are allowed to access. The information is also stored in the database on our hosting server for backup and later reference purposes. We use the Flamingo plugin to safely manage this data.

We don’t set a particular time limit on storing information because we need it for future reference. If you want your information to be removed from our database, please contact us. We will remove it anytime there are concerns about your privacy.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

To read more about cookies our website uses please see our Cookie Policy (EU)

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We share your Personal Information with third parties to help us use your Personal Information to conduct business between us and the customer as convenient as possible. We use:

• Capsule CRM as our Customer Relationship Management system. This means that if you take action to being in business with us, e.g. by getting in touch or requesting an account, all data which you have filled in regarding your business (Name, company name, VAT number, address, language, email, telephone number, company activities, website etc.) while also be stored in our account on Capsule CRM. The sole purpose of this is to run our business and service as convenient as possible for the customer and us. You can find more on how Capsule CRM processes your data on their website.

• We use Mailchimp, a service provided by Intuit, as our marketing automation platform. By subscribing to our newsletter, you acknowledge that the information you provide will be transferred to Mailchimp for processing in accordance with Intuit’s Privacy Policy and Terms.

• SendCloud as our shipping partner. In order to handle the shipping of your package correctly, we share your name, address, and optionally phone number and e-mail with them and the chosen logistic partner — either bPost, DPD or UPS, depending on package specifications and destination country. You can find more about how SendCloud processes your data here: https://www.sendcloud.com/terms-of-processing/

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username) by contacting us. Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information

For questions and/or comments about our Privacy Policy and this statement, please contact us by using the following contact details:

THE SILK ROAD COLLECTION
Website: https://www.tradingpartners-silkroad.com/
Email: info@tradingpartners-silkroad.com
Phone number: +32 (0)496 107 647